EMR Template Experts are committed to offering clients the absolute top-quality in customer care. We pledge to each client that we will follow through on each job, work efficiently to save our clients time and money, and take each client's satisfaction seriously. To ensure our commitment, we have introduced our Client Support Center. With our Client Support Center, you can submit your job tickets with ease, indicate the urgency of each ticket, monitor up-to-the-minute progress of each ticket. No need to spend time on the phone or writing emails describing what needs to be done just submit your ticket online. No need to wonder if a ticket has been submitted each time one of your team members submits a ticket, the Client Support Center will generate a notification email. No need to wonder if a ticket is finished, or how much time has been spent on a ticket our Client Support Center will automatically generate a notification email when each ticket is finished. You set the urgency, the estimated due date, and you will know the status of each ticket, and how much time has been spent on each one. And when all is said and done…how was the service? The speed? The accuracy? You have the ability help us maintain the highest level of excellence in service by using our ticket rating system. Any time a ticket is rated a 2 or less, the system automatically notifies our Lead Experts, so that we are immediately aware of any problems and can take action right away. This ensures that you will receive the quality of service that you expect.

 

With our unique Client Support Center you can:

• Create accounts for as many team members as you need to
• Submit all jobs online, fast and easy
• Set urgency levels for tickets
  
  • Urgent 2 day max. turnaround
  • High 4 day max. turnaround
  • Medium 7 day max. turnaround
  • Low 14 day max. turnaround
• Be notified automatically when tickets are submitted from your team members
• Be notified automatically when tickets are completed
• Attach documents, images, or anything that will help clarify your specific ticket request
• Monitor the progress of each ticket, see the current status, and see exactly how much time is being spent on a specific ticket
• Rate service and performance to give timely feedback to our Lead Experts

EMR Template Experts has a team of highly trained and educated programmers and developers that are always looking at ways to enhance the NextGen user's experience with their EMR/EMP system. Not only are we specialized in working with the NextGen temlplates but our team of database developers have years of experience working in the complicated NextGen database.  We know the tables, we know the database structor, and we can help your practice with their customization needs.

Below is a summary of some of the most notable items that our very talented database programmers have done.

Stored Procedures:

1. Stored Procedure to create a new Nextgen Encounter (Used to provide a “home” for documents, either imported or externally injected into Nextgen’s “Offline Document Processor”)
2. Stored Procedure to add a lab test to the lab template (doing so through template editor is quite tedious)
3. Stored Procedure that looks for future and past lab orders for given tests (passed in as a par

   EMR Template Experts has a team of highly trained and educated programmers and developers that are always looking at ways to enhance the NextGen user's experience with their EMR/EMP system. Not only are we specialized in working with the NextGen temlplates but our team of database developers have years of experience working in the complicated NextGen database.  We know the tables, we know the database structor, and we can help your practice with their customization needs.

   Below is a summary of some of the most notable items that our very talented database programmers have done.

   Stored Procedures:

   1. Stored Procedure to create a new Nextgen Encounter (Used to provide a home for documents, either imported or externally injected into Nextgen's Offline Document Processor)
   2. Stored Procedure to add a lab test to the lab template (doing so through template editor is quite tedious)
   3. Stored Procedure that looks for future and past lab orders for given tests (passed in as a parameter) within a designated timeframe (i.e. make sure ordered tests won t be denied by insurance due to being to soon since the last test date)
   4. Stored Procedure s to bring forward a patients Review of Systems and Physical Exam data from the most recent visit by the same provider
   5. Stored Procedure s for template editing without using Template Editor (e.g. Copy a trigger from one template to another (including xrefs), Copy a field from one template to another
   6. Stored Procedure to populate a Nextgen pop-up/dbpicklist with that providers most frequently assigned Dx s (for the supplied chief complaint).
   7. Stored Procedure s to use Nextgen s Rosetta/HL7 engine to import radiology results, and generate a document with the findings to the corresponding provider s PAQ (instead of treating them as lab results in the PAQ)
   8. Re-wrote Nextgen s PAQ so that I could offer our providers an option of waiting until all lab tests for an order were resulted before they see it in their PAQ, or get each result as it becomes available.
   9. Stored Procedure to generate a Nextgen Document without using any of Nextgen s software (used with my Radiology results code, and Create encounter code)
   10. Stored Procedure to automatically look for documents that failed to generate and re-submit them to the offline document processor

   Visual Basic Applications:

   1. Application to track paper charts, including using barcode scanners to transfer/check out the charts, and the ability to print bar-code labels.
   2. Application to gather statistics from our Cisco switches, and send emails if any potential problems are discovered
   3. Application to view all documents and ICS images for a patient, selecting the patient with a search window similar to Nextgens (externally from Nextgen)
   4. Application to parse/format HL7 text files for a charge interface (pulling necessary data from the database)
   5. Application to monitor the file server for files that don t close in a timely fashion, and close them
   6. Application to extract data from Nextgen to give to a 3rd party vendor for PQRI purposes (saved my people a TON of key ing in data)
   7. Application to monitor numerous Nextgen components for problems and email if any are found (Rosetta interfaces, Fax server, eRx, RTF importer, Offline Document Processor, other stuff)
   8. Application to move documents in the Prod\Documents\ folder into sub folders, and make the appropriate changes in the Nextgen DB so the pointer to the document remained accurate
   9. Home-grown Help-Desk application.  All of my staff uses it (about 9 people).
   10. Several utilities designed to extract data from Misys, parse it, and import only the desired parts into Nextgen
   11. Reporting utility that allows my people to view the results of queries that I ve written for them

   Queries:

   1. New Patient to-the-clinic Appointments for Primary Care providers.
   2. Count of items in all providers PAQs
   3. Checked in Appointments that do not have an EM Code submitted
   4. Office Visits without appropriate documents generated (incomplete dictation)
   5. Lab appointments without lab orders
   6. Check for duplicate lab appointments
   7. Apopintments per month, by provider
   8. Break down of Visit EM Codes by provider, per month and/or year
   ameter) within a designated timeframe (i.e. make sure ordered tests won’t be denied by insurance due to being to soon since the last test date)
4. Stored Procedure’s to bring forward a patients Review of Systems and Physical Exam data from the most recent visit by the same provider
5. Stored Procedure’s for template editing without using Template Editor (e.g. Copy a trigger from one template to another (including xrefs), Copy a field from one template to another
6. Stored Procedure to populate a Nextgen pop-up/dbpicklist with that providers most frequently assigned Dx’s (for the supplied chief complaint).
7. Stored Procedure’s to use Nextgen’s Rosetta/HL7 engine to import radiology results, and generate a document with the findings to the corresponding provider’s PAQ (instead of treating them as lab results in the PAQ)
8. Re-wrote Nextgen’s PAQ so that I could offer our providers an option of waiting until all lab tests for an order were resulted before they see it in their PAQ, or get each result as it becomes available.
9. Stored Procedure to generate a Nextgen Document without using any of Nextgen’s software (used with my Radiology results code, and Create encounter code)
10. Stored Procedure to automatically look for documents that failed to generate and re-submit them to the offline document processor

Visual Basic Applications:

1. Application to track paper charts, including using barcode scanners to transfer/check out the charts, and the ability to print bar-code labels.
2. Application to gather statistics from our Cisco switches, and send emails if any potential problems are discovered
3. Application to view all documents and ICS images for a patient, selecting the patient with a search window similar to Nextgens (externally from Nextgen)
4. Application to parse/format HL7 text files for a charge interface (pulling necessary data from the database)
5. Application to monitor the file server for files that don’t close in a timely fashion, and close them
6. Application to extract data from Nextgen to give to a 3rd party vendor for PQRI purposes (saved my people a TON of key’ing in data)
7. Application to monitor numerous Nextgen components for problems and email if any are found (Rosetta interfaces, Fax server, eRx, RTF importer, Offline Document Processor, other stuff)
8. Application to move documents in the …Prod\Documents\ folder into sub folders, and make the appropriate changes in the Nextgen DB so the pointer to the document remained accurate
9. Home-grown Help-Desk application.  All of my staff uses it (about 9 people).
10. Several utilities designed to extract data from Misys, parse it, and import only the desired parts into Nextgen
11. Reporting utility that allows my people to view the results of queries that I’ve written for them

Queries:

1. New Patient to-the-clinic Appointments for Primary Care providers.
2. Count of items in all providers PAQs
3. Checked in Appointments that do not have an EM Code submitted
4. Office Visits without appropriate documents generated (incomplete dictation)
5. Lab appointments without lab orders
6. Check for duplicate lab appointments
7. Apopintments per month, by provider
8. Break down of Visit EM Codes by provider, per month and/or year

NextGen® EMR Consultants

EMR Template Experts make the NextGen® system work for each unique medical practice, customizing the NextGen® environment to ensure effortless use for providers, physicians, nurses, and office staff.

EMR Template Experts are a team of software consultants that will make your NextGen® Electronic Medical Records work for you by modifying existing EMR templates, or creating completely new EMR templates that are customized to your specific medical practice. In addition, EMR Template Experts build, customize, and edit your EMR documents, putting key information at the fingertips of those who need it most.

It's important to you as a provider to be aware of trends in all aspects of your practice, which is why EMR Template Experts™ team of developers will create and develop Crystal reports to extract and analyze specific data, increasing the effectiveness of your unique practice.

EMR Template Experts provide support for practices using KBM v 7.3 to v 7.9 and EPM v 5.4.29 up to the latest version of 5.6 Our team of developers is also able to provide additional programming using SQL commands and stored procedures to further customize the little details that make your paperless practice a flawless reality.

Our consulting team offers a vast number of services to fit your needs including:

• Customization of existing templates through NextGen® template editor and SQL stored procedures
• Development of new templates using our highly skilled team of database programmers and EMR developers
• Training for your staff within your practice / other end users, and for your own on-site template developers
• Electronic lab module for ordering and results

We also know that, during implementation and throughout the use of NextGen® EMR software, support will be needed, and EMR Template Experts will be there to offer individual support along the way, with skilled efficiency and superior service each and every time.